01
Agreement and contracting party
These Master Terms form a binding agreement between INTIGNAI LLC, a Utah limited liability company ("INTIGNAI," "we," or "us"), and the person or organization that accesses or purchases the Services ("Customer" or "you"). The person accepting these Terms represents that they are at least 18 years old and have authority to bind the Customer.
These Terms apply to intignai.com, intignai.dev, authorized INTIGNAI and ARBITER domains, public demonstrations, Centaur Control Maps, workspaces, seats, modules, digital packs, APIs, controlled workflows, managed deployments, and related support or professional services. An order form, Stripe Checkout record, accepted quote, statement of work, or licensing agreement may add product-specific terms. If documents conflict, the signed order form or statement of work controls for that order, followed by these Terms, the applicable product description, and then website copy.
02
Service boundaries and previews
Public examples, Control Maps, demonstrations, research, beta features, and previews are illustrative and may be incomplete, unavailable, read-only, or changed without notice. A request, reservation, or demonstration does not create a paid engagement unless INTIGNAI accepts the order and, where applicable, payment is verified.
Product descriptions define the included workspace, named seats, modules, prepared workflows, artifacts, and support boundary. Unless an order expressly says otherwise, subscriptions do not include custom development, data migration, unrestricted integrations, production credentials, standing execution authority, guaranteed business results, or professional advice.
03
Accounts, workspaces, and named seats
Customer must provide accurate account information, protect sign-in links and credentials, and promptly remove access for people who are no longer authorized. Seats are assigned to named people and may not be shared, resold, or used to bypass plan limits. Customer is responsible for activity performed through its accounts and for configuring its own roles, approval owners, data boundaries, and authorized actions.
INTIGNAI may require identity, ownership, or authority verification before granting access, changing workspace ownership, restoring an account, enabling a connector, or preparing a controlled workflow.
04
Fees, subscriptions, renewals, and taxes
Prices, included capacity, billing frequency, activation charges, and applicable usage limits are shown at checkout or in the accepted order. Recurring subscriptions renew automatically for the stated billing period until canceled. Customer authorizes INTIGNAI and its payment processor to charge the payment method for recurring fees, applicable taxes, and approved one-time charges.
Except where an order states otherwise, monthly and annual charges are billed in advance. Activation, deployment, and scoped-service charges cover reserved capacity and work described in the accepted scope. Customer is responsible for taxes other than taxes based on INTIGNAI's net income. Failed or disputed payments may cause access to be restricted, downgraded, or suspended after reasonable notice when notice is practicable.
05
Cancellation, refunds, and commercial changes
The Cancellation & Refund Policy is incorporated into these Terms. Cancellation stops future renewals but does not normally refund a current billing period, delivered digital product, or work already performed, except where required by law or expressly approved by INTIGNAI. Customer remains responsible for charges incurred before cancellation becomes effective.
INTIGNAI may change future pricing or package structure by giving notice before the change applies. A material price increase will not be charged before the next renewal or another date disclosed in the notice. Product changes will not expand execution authority or access to Customer systems without a separate approval.
06
Customer content and instructions
Customer retains ownership of content, records, prompts, files, credentials, policies, and instructions it submits to the Services ("Customer Content"). Customer grants INTIGNAI a limited, non-exclusive license to host, copy, process, transmit, transform, and display Customer Content only as reasonably necessary to provide, secure, support, and improve the contracted Services, comply with law, and enforce these Terms.
Customer represents that it has the rights and permissions needed to submit Customer Content and authorize the requested processing. Customer must not submit regulated, highly sensitive, or third-party confidential data unless the applicable order and data-handling controls expressly permit it.
07
INTIGNAI technology and intellectual property
INTIGNAI and its licensors retain all rights in the Services and underlying software, system architecture, Centaur and ARBITER control patterns, policy structures, schemas, prompts, templates, agents, models, adapters, workflows, documentation, designs, trademarks, and improvements. No ownership transfers except for Customer Content and any deliverable expressly identified as Customer-owned in a signed order.
Subject to payment and compliance with these Terms, INTIGNAI grants Customer a limited, revocable, non-exclusive, non-transferable right to use the purchased Service or digital pack for Customer's internal purposes during the applicable term. Customer may not resell, sublicense, publish, redistribute, reverse engineer, scrape, extract, benchmark for competitive replication, remove notices, or use the Services to build a substantially similar control system unless a separate integrator or licensing agreement expressly permits it.
08
AI outputs, automation, and human authority
AI-generated research, summaries, classifications, drafts, recommendations, and other outputs may be inaccurate, incomplete, outdated, or unsuitable. Customer must review outputs and remains responsible for decisions, approvals, communications, filings, purchases, trades, safety actions, employment decisions, regulated decisions, and other consequential uses.
Payment, account access, or a prepared workflow does not grant INTIGNAI, an AI agent, or a connector standing authority to act. Live provider actions require the specific identity, scope, approval, credential boundary, expiry, revocation path, and receipt controls defined for that workflow. INTIGNAI may deny, pause, or require human approval for an action that is ambiguous, unsafe, unlawful, outside scope, insufficiently authenticated, or inconsistent with policy.
09
Acceptable use and security
Customer must comply with the Acceptable Use Policy. Customer may not use the Services for unlawful activity, abuse, deception, unauthorized surveillance, credential theft, malware, harassment, infringement, prohibited automated decisions, security circumvention, denial-of-service activity, or unauthorized testing of systems or accounts.
Customer must use reasonable security practices, promptly report suspected compromise, and cooperate with containment. INTIGNAI may suspend access immediately when necessary to protect people, systems, evidence, Customer data, third parties, or the integrity of the control plane.
10
Third-party services and open-source components
The Services may interoperate with third-party hosting, databases, communications, identity, payment, model, analytics, or customer-selected providers. Third-party services are governed by their own terms and may change, fail, restrict access, or process data outside INTIGNAI's direct control. INTIGNAI is not responsible for third-party services, but will use reasonable care in the integrations it operates.
Open-source software remains subject to its applicable license. These Terms do not restrict rights granted directly under an open-source license.
11
Confidentiality
Each party will protect the other party's non-public business, technical, security, pricing, and customer information using at least reasonable care and will use it only to perform or receive the Services. Confidential information does not include information that is lawfully public, already known without duty, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice when permitted.
12
Availability, support, and service changes
Unless a signed service-level agreement states otherwise, the Services are provided without a guaranteed uptime, response time, recovery time, result, or uninterrupted availability. Maintenance, provider outages, security events, beta limitations, network conditions, customer systems, and force-majeure events may affect availability.
INTIGNAI may modify, replace, or discontinue features. For a materially reduced paid feature, INTIGNAI will use reasonable efforts to provide notice, an alternative, a migration path, or a prorated credit when commercially appropriate and not otherwise addressed in an order.
13
Suspension, termination, and data handling
Either party may terminate an order for material breach if the breach is not cured within 15 days after written notice, unless immediate suspension or termination is reasonably necessary for fraud, security, unlawful activity, nonpayment, or material risk. Customer may cancel a subscription under the Cancellation & Refund Policy.
After termination, Customer's right to use the affected Service ends. Subject to security, law, and the applicable product capability, Customer may request an export during the active term or any stated retrieval window. INTIGNAI may retain limited records for backups, fraud prevention, security, audit, accounting, dispute resolution, and legal obligations. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and retained records survive termination.
14
Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUTS, DEMOS, DIGITAL PACKS, AND PREVIEW FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." INTIGNAI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
INTIGNAI DOES NOT WARRANT THAT AN AI OUTPUT, SECURITY CONTROL, APPROVAL GATE, RESEARCH RESULT, BUSINESS PROCESS, INVESTMENT IDEA, OR AUTOMATION WILL PRODUCE A PARTICULAR RESULT OR PREVENT EVERY ERROR, LOSS, ATTACK, OR UNAUTHORIZED ACT. RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED REMAIN IN EFFECT.
15
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS INTERRUPTION, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.
EXCEPT FOR PAYMENT OBLIGATIONS, A PARTY'S FRAUD OR WILLFUL MISCONDUCT, CUSTOMER'S INFRINGEMENT OR MISUSE OF INTIGNAI INTELLECTUAL PROPERTY, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S TOTAL LIABILITY ARISING FROM AN ORDER WILL NOT EXCEED THE FEES PAID OR PAYABLE FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR FREE SERVICES, THE CAP IS $100.
16
Indemnification
Customer will defend and indemnify INTIGNAI and its personnel against third-party claims arising from Customer Content, Customer's unlawful or unauthorized use, Customer's instructions or decisions, infringement caused by Customer materials, or Customer's violation of the Acceptable Use Policy. INTIGNAI will promptly notify Customer and allow Customer to control the defense, provided no settlement admits fault by or imposes obligations on INTIGNAI without consent.
Any INTIGNAI indemnity for enterprise or licensed deployments must be stated in the applicable signed agreement. This section does not require indemnification to the extent a claim was caused by the indemnified party's willful misconduct.
17
Governing law and disputes
Utah law governs these Terms without regard to conflict-of-law rules. Before filing a claim, the parties will attempt in good faith for 30 days to resolve the dispute through written notice and an operator-level discussion. Claims not resolved informally must be brought in the state courts located in Cache County, Utah, or federal courts having jurisdiction in Utah, and each party consents to that jurisdiction. Either party may seek urgent injunctive relief for security, confidentiality, access, or intellectual-property violations.
18
Changes, notices, and contact
INTIGNAI may update these Terms prospectively. Material changes will be identified by a new version and effective date and, for active paid Customers, communicated through the workspace, checkout, or available account contact. Continued use after the effective date constitutes acceptance only where legally permitted; INTIGNAI may require renewed affirmative acceptance.
Legal and billing notices to INTIGNAI may be submitted through the INTIGNAI request path with the topic "Legal notice" or "Billing notice." Notices to Customer may be sent to the account email, displayed in the workspace, or delivered through the applicable order process.