Recurring billing needs an equally clear exit.

Recurring subscriptions

Monthly and annual subscriptions renew automatically for the billing period shown at checkout until canceled. Cancel through Workspace Billing when that option is available for the subscription. If the billing portal is unavailable, submit a cancellation request through the INTIGNAI request path using the topic "Billing cancellation." The timestamp of a complete request will be treated as the cancellation-request time.

Cancellation stops future renewals and normally takes effect at the end of the current paid period. Access may continue through that date unless the account is suspended for security, unlawful use, fraud, nonpayment, or another material breach. Deleting an app, leaving a workspace, removing a user, or stopping use does not by itself cancel billing.

Renewal disclosure and price changes

Checkout identifies the recurring amount and billing interval. INTIGNAI will provide any renewal reminder required by applicable law and will give notice before a material price change applies. Customer is responsible for maintaining a current account email and reviewing billing notices.

A change to price, included capacity, or package structure applies prospectively. It does not create new execution authority, credential access, or provider permissions.

Subscription refunds and credits

Subscription fees are generally non-refundable once a billing period begins. INTIGNAI does not normally provide prorated refunds for unused time, removed seats, reduced use, or cancellation during a paid period. Refunds or service credits may be provided where required by law, for a duplicate or unauthorized charge, or when INTIGNAI approves a remedy for a material service failure.

A billing dispute does not authorize continued use without payment. Contact INTIGNAI before initiating a chargeback so the transaction, entitlement receipt, cancellation timestamp, and service history can be reviewed.

One-time digital packs

A one-time digital pack may be canceled for a full refund before delivery or access is made available. After a download, preset activation, workspace import, license key, or other delivery event, the purchase is generally final because the digital value cannot be returned. This rule does not limit rights that cannot legally be waived.

Digital packs include the files, templates, presets, and license described at purchase. They do not include custom setup, migration, operator labor, future versions, or live execution unless expressly stated.

Activation, deployment, and scoped services

Activation, deployment, and scoped-service fees reserve capacity and pay for work described in an accepted scope. Before work begins, INTIGNAI may refund the unused amount less non-recoverable third-party costs. After work begins, refunds are limited to the unperformed portion, if any, after subtracting completed work, committed capacity, approved expenses, and delivered artifacts.

A deposit does not grant a workspace entitlement, license, or execution authority by itself. The accepted scope controls what the payment reserves and when work is considered started.

Failed payments and restoration

INTIGNAI may retry failed payments through its payment processor and may restrict commercial access after a payment remains unpaid. Restoration may require payment of outstanding amounts and verification that the account, workspace, and payment method are authorized. Restoring commercial access does not automatically restore revoked credentials, grants, connectors, or live workflows.

How to request cancellation or a refund review

Use Workspace Billing when available, or submit a request through the INTIGNAI request path with the topic "Billing cancellation" or "Refund review." Include the account email, workspace or order, affected charge, requested outcome, and relevant dates. Do not include full card details, passwords, private keys, or provider credentials.

INTIGNAI may verify identity, account authority, payment ownership, delivery status, and prior cancellation records before processing a request. Approved refunds are returned through the original payment method when practical and may take additional time to appear based on the payment provider or financial institution.